1. RETURNS POLICY

GEUR strives to provide the best possible service and products to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of our returns policy.

A customer’s till slip is their guarantee. Goods will be refunded or exchanged, in accordance with the applicable provisions of the Consumer Protection Act, if the goods were defective, unfit for purpose or failed due to a design or manufacturing flaw. Customers are required to present their original tax invoice or till slip or other proof of purchase

Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. Accordingly, Eden Perfumes reserves the right to refer returned goods for technical assessment by the manufacturer prior to repairing, replacing or refunding an item and to provide the customer with feedback within 10 business days of receipt of the returned goods and to act accordingly.

If the goods show a manufacturing or product defect i.e.

  • Pump not working
  • Product does not smell right
  • Product leaking

Then the product will be replaced with the similar size as to what is left in the bottle. i.e. if half a 100ml is left then we will replace with a 50ml of your choice. 

14-day Money back guarantee. We at GEUR PRIDE ourselves on our quality and the value for money alternative that our product provides for the South African consumer. However, if the customer is unhappy with their product and the GEUR brand as a whole and does not want to exchange their product for another GEUR product, then they may bring the product back for a full refund within 14 days of purchase.

Conditions for 14-day money back guarantee:

  • Proof of purchase in the form of a till slip must be produced in order to be eligible for a refund, and
  • Should the product / perfume be noticeably used it will not be eligible for a refund, and
  • In order to qualify for a full refund goods must be in their original condition.

60-Day exchange period

 In order to qualify for an exchange

  • goods must be in their original condition and,
  • a sales receipt must be presented within 60 days of purchase
  • Should the product / perfume be noticeably used it will not be eligible for an exchange,

Our 14-day money back guarantee; 60-day exchange Refund Policies will not apply in the following instances:

  • If the perfume or bottle has been damaged by negligence e.g. dropping the bottle
  • If the perfume or bottle was left in a very hot area or in direct sunlight. (This will cause leaking, and may even cause the bottle to explode)

  • If the bottle has been damaged by misuse or abuse

  • If the goods have been altered in any way
  • If the perfume and/or the bottle have been used for a purpose other than the purpose for which they were intended

  • If there is any sign of tampering

  • No returns or exchanges on sale items

  • Only full priced items may be refunded/exchanged, unfortunately sale items cannot be refunded.

  • Once a return has been approved, the customer will receive the refund in the same manner as payment was made.
  • No refunds or exchanges on lotions for hygienic reasons.

BLACK FRIDAY & PRODUCTS SOLD AT DISCOUNTED PRICES

  • Please note that some stock that is sold on Black Friday is B-grade. It will be clearly marked as such and is sold voetstoets.
  • There will be no refunds and returns of stock bought on Black Friday

ONLINE ORDERS REFUND PROCEDURE

 In the event that you:

  1. Have received the wrong order or incorrect products,
  2. Have received damaged or faulty products,
  3. No longer want the product that you have ordered, or you have changed your mind.

Please see procedure below:

PLEASE CONTACT US AS SOON AS POSSIBLE, AND NO LONGER THAN 7 DAYS AFTER RECEIPT OF YOUR ORDER.

We’ll make it a priority to correct and ensure it to be as hassle free as possible.

Step 1 – Contact

Please email info@geur.co.za with the following information in the email:

  • Your order number (XXXX)
  • A contact number
  • Explain the reason for the return. If the wrong order has been delivered, please do not spray it as you may be liable for the purchase of the product.
  • If the product is damaged (or if the wrong product has been delivered) please could you include a photo of the product in concern, this would be helpful.

 Step 2 – Collection / Return

Depending on the circumstances we may arrange a courier to collect the product concerned alternately you may be asked to return it by courier to theGEUR Head Office (Pretoria, Gauteng). Please see note below on when the courier cost is for the companies account or for the customers account. X

Alternatively, you are also more than welcome to return any item at any of our GEUR stores, and then you will not have to pay any shipping costs. Please go to the Store Locator page of our website to find your nearest GEUR Store

Refunds may only be issued if the product(s) arrive at the GEUR offices in a resalable condition so please ensure care is taken when repacking the product(s).

Step 3 – Processing

 Once the product(s) are received at GEUR we will process the return. This may take up to 3 days to complete. In the case of the wrong product being delivered, your correct order will be dispatched without delay.

Step 4 – Refund/Replacement

 If you are eligible for a refund, we will do so via EFT into an account of your choice. Please note EFT refunds may take up to 7 working days to reflect in your account

 If you are eligible for a replacement product, a new one will be shipped to you.

Please note that:

  • If you have changed your mind and want to refund/exchange the product, then you will be responsible for paying for your own shipping costs for returning your item to the GEUR Head Office in Pretoria.
  • Shipping costs are non-refundable. If you receive a refund, the cost of the shipping will be deducted from your refund.
  • If you would like to exchange your product have another product sent to you, then the courier cost for the return of the item and to resend the item to you, will be for your account.  
  • If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • You are also more than welcome to return any item at any of our GEUR stores, and then you will not have to pay any shipping costs.

If you are returning an item because:

a) the product that you ordered was not delivered, or

b) it is damaged, or

c) It is defective

then GEUR will be responsible for paying for the shipping costs for returning your item to the GEUR Head Office in Pretoria